- 19
- February
Charoen Ying (8888) Co., Ltd. is a major cable TV service provider in the Bangkok metropolitan area that adopted Saeree ERP&CRM to transform its business operations from legacy systems to a fully digital platform. Grand Linux Solution Co., Ltd. served as the consultant and system implementer for the entire project, covering everything from the customer database and automated billing to the e-Payment system.
About Charoen Ying (8888) Co., Ltd.
Charoen Ying (8888) Co., Ltd. operates a cable TV service business across the Bangkok metropolitan area, serving both individual and corporate customers over a wide service coverage area. With a steadily growing customer base, the company sought a system capable of efficiently supporting its business expansion.
Grand Linux Solution Co., Ltd. was entrusted as the consultant and implementer for the Saeree ERP&CRM system at Charoen Ying (8888). The system was designed specifically for the cable TV business, covering customer database management, service fee collection, and online payment processing.
Customer Database and Automated Billing System
The core of running a cable TV business lies in managing a customer database of hundreds of thousands of accounts, which includes:
- Residential cable TV customers — detached houses, townhouses, and general low-rise residential properties
- Building-based cable TV customers — condominiums, apartments, and high-rise buildings
- Corporate customers — government agencies, companies, and organizations using corporate cable TV services
The Saeree ERP system provides automated billing based on the billing cycle specified in each customer's service contract, ensuring that invoices are generated accurately, on time, and without omissions.
Results from the Automated Billing System
- Reduced staff workload — Previously, staff had to manually record data and generate invoices. The system now automates the entire process, significantly reducing repetitive tasks.
- Scalable without additional headcount — As the customer base grows, the system handles the increased workload immediately, eliminating the need to hire additional staff.
- Fewer manual data entry errors — The system calculates and generates invoices based on predefined contracts, eliminating duplicate data entry.
Nationwide Branch Expansion
Today, Charoen Ying (8888) operates over 30 branches across Bangkok and the metropolitan region and continues to expand into other provinces. The Saeree ERP system supports multi-branch operations, allowing all branches to access the same data, be managed centrally, and have their performance tracked in real time.
| Capability | Details |
|---|---|
| Multi-Branch | Supports over 30 branches; each branch manages its own data while headquarters has a complete overview. |
| Unified Database | Customer data, service contracts, and payment history are all stored in a single database. |
| Easy Branch Expansion | New branches can be added to the system instantly without reinstallation. |
Dashboard and Reporting System
To enable executives to monitor operational performance in a timely manner, the Grand Linux team developed a Dashboard system for reporting each branch's performance, with two primary objectives:
- Performance evaluation — Displays real-time data on customer counts, revenue collected, payment rates, and outstanding balances for each branch, giving executives an immediate overview and the ability to compare branch performance at a glance.
- Sales management — Tracks new customer acquisitions, cancellations, and growth trends, enabling precise sales and marketing planning.
Repair and Installation Ticketing System
Beyond the financial system and customer database, the team also developed a repair and installation ticketing system for equipment installation and technician work orders. This system enables:
- Service requests via the system — Customers or staff can submit repair/installation requests directly through the system, eliminating the need for repeated phone calls.
- Automated technician scheduling — The system prioritizes and assigns jobs to technicians based on service area and expertise.
- Real-time job status tracking — Both customers and management can track the progress of repair/installation jobs at any stage.
- Technician performance reports — Summarizes repair requests, installations completed, average resolution time, and technician team performance evaluations.
e-Payment — TTB Payment Gateway
One of the most notable achievements of this project was the development of the e-Payment system to accept service fee payments through digital channels via the TTB (TMBThanachart) Bank Payment Gateway, supporting:
- QR Code payments — Customers scan a QR Code to pay instantly without needing to visit a branch.
- Credit card payments — Accepts credit card payments directly through the Payment Gateway.
Latest Achievement: LINE Billing Notification System
A fully automated end-to-end billing system via LINE Official Account with payment through bank QR Codes, covering the following workflow:
- Billing notification via LINE — The system automatically sends billing amounts to customers' LINE accounts.
- Customer pays via QR Code — Customers scan the QR Code attached to the LINE message to pay instantly.
- Automatic payment reconciliation — Upon successful payment, the system records the transaction and updates the status immediately.
- Automatic receipt generation — The system generates a receipt and sends it back to the customer via LINE.
Transaction volume: over 15,000 transactions per month
Summary: From a Traditional Cable TV Business to a Complete Digital Platform
Charoen Ying (8888) is a clear example of genuine Digital Transformation — evolving from a traditionally managed cable TV business to a fully digital operation. This encompasses a customer database of hundreds of thousands of accounts, automated billing, management dashboards for over 30 branches, a repair/installation ticketing system, and e-Payment through the TTB Payment Gateway — all seamlessly integrated on the Saeree ERP platform.
- Saeree ERP Team, Grand Linux Solution Co., Ltd.
| System Developed | Results |
|---|---|
| Customer Database | Manages hundreds of thousands of customers across residential, building, and corporate segments. |
| Automated Billing | Reduced workload with no additional headcount needed despite customer growth. |
| Multi-Branch (30+ branches) | Nationwide branch expansion with centralized management. |
| Performance Dashboard | Operational performance evaluation and sales management across all branches. |
| Repair/Installation System | Automated technician scheduling with real-time status tracking. |
| e-Payment (QR Code + Credit Card) | Over 15,000 transactions/month via TTB Payment Gateway. |
| LINE Billing Notifications | Fully automated end-to-end process from billing notification to receipt issuance. |
If your organization is looking for an ERP system that supports multi-branch operations, a Payment Gateway, or e-Tax Invoice, you can schedule a demo or contact our consulting team to discuss the details right away.
